## Exam Outline The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.   Configuration and Setup: 20% - Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).  - Distinguish and understand the administration of declarative configuration of the user interface (for example: UI settings, app menu, list views, global actions, Lightning App Builder). - Given a scenario, demonstrate the proper setup and maintenance of users. - Explain the various organization Security Controls (for example: Setup Audit Trail, Login Hours, Session Settings). - Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders). - Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.  --- Object Manager and Lightning App Builder: 20% - Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types). - Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.  - Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.  --- Sales and Marketing Applications: 12% - Given a scenario, identify the capabilities and implications of the sales process (for example: sales process, opportunity, path, and forecast impact). - Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant). - Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign and campaign members).  --- Service and Support Applications: 11% - Describe the capabilities of case management (for example: case, case assignment rules, and queues). - Given a scenario, identify how to automate case management (for example: support process, case auto-response rules, and case escalation). --- Productivity and Collaboration: 7% - Describe the capabilities of activity management. - Describe the features of Chatter. - Describe the capabilities of Salesforce Mobile App. - Identify use cases for AppExchange applications. ---  Data and Analytics Management: 14% - Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data. - Describe the capabilities and implications of data validation tools. - Describe the options available when creating or customizing a report or report type. - Describe the impact of the sharing model on reports. - Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user). ---  Workflow/Process Automation: 16% - Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. - Describe capabilities and use cases for Flow. - Describe capabilities and use cases for the approval process. ## Recommended Training and References We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide. The self-study materials recommended for this exam include: - Trailmix: [Prepare for Your Salesforce Administrator Credential](https://trailhead.salesforce.com/en/users/strailhead/trailmixes/prepare-for-your-salesforce-administrator-credential) - Trail: [Study for the Administrator Certification Exam](https://trailhead.salesforce.com/content/learn/trails/administrator-certification-prep) - Practice Test: [Administrator Practice Test](https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html) - Superbadge: [Lightning Experience Reports & Dashboards Specialist](https://trailhead.salesforce.com/en/superbadges/superbadge-lex-rd) - Superbadge: [Business Administration Specialist](https://trailhead.salesforce.com/superbadges/superbadge_business_specialist) - Superbadge: [Security Specialist](https://trailhead.salesforce.com/content/learn/superbadges/superbadge_security_specialist) ## About the Exam     Read on for details about the Salesforce Administrator exam. - Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions - Time allotted to complete the exam: 105 minutes - Passing score: 65%  - Registration fee: US$200 plus applicable taxes as required per local law - Retake fee: $100 plus applicable taxes as required per local law - Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click [here](https://trailhead.salesforce.com/help?article=Scheduling-an-Exam) for information on scheduling an exam. - References: No hard-copy or online materials may be referenced during the exam. - Prerequisite: None required; course attendance highly recommended